Customer Service

You will be assigned a Customer Account Specialist who will get to know you, your funeral home, and the families you serve. Each member of our customer service team is knowledgeable about our products and more than happy to help you with any questions, concerns, or special needs you may have.

Get to know our friendly customer service team below.
Lynda Stoops-Wolfe 2018

Lynda Stoops-Wolfe, Customer Service Manager

Lynda joined the Messenger team in 2015, and enjoys the ways her position allows her to work with different people to solve problems and meet needs. Lynda grew up on a family farm in Auburn, Indiana, and she never lost her love of a rural farm life. In fact, she and her husband built their own home on a hill overlooking her childhood homestead. As a little girl she dreamed of being a horse trainer, and now in addition to farming, Lynda spends her free time riding and showing horses. She and her husband have been married for 12 years, and they have a young son. Lynda believes her family is her most important achievement.

Favorite Messenger stationery series: A Peaceful Retreat

Gretchen Bradley 2018

Gretchen Bradley

Gretchen joined Messenger’s customer service team four years ago, and since then she has enjoyed working with and helping people. In her free time, she enjoys gardening, cooking, hiking, kayaking, and watching art house films. She also enjoys the music of the Rolling Stones, Sarah McLachlan, and Elton John. Gretchen’s current favorite place to visit is the Leelanau Peninsula in northern Michigan, but someday she would like to travel through India and Tibet. Gretchen and Paul live in Kendallville with their two dogs Zeus and Bond.

Favorite Messenger stationery series: The Beach

Mandy Dale

Mandy Dale

Mandy recently returned to Messenger’s customer service team after a few years away. Talking to people and helping them get what they need are her favorite parts of her job here. Outside of work, Mandy enjoys horseback riding, camping, sports, and working on the family farm. She enjoys reading, especially books by Nichols Evans. She and her husband Todd have two children, a daughter and a son, and they enjoy taking vacations to Brown County State Park.

Favorite Messenger stationery series: Peaceful Retreat

Marcia DePew 2017

Marcia DePew

Marcia celebrated 20 years of service to Messenger in the fall of 2016. She first joined the company because her sister worked here at the time, and Marcia thought it seemed like a nice place to work. (It still is, she says!) She enjoys working with many different people and helping families honor their loved ones. Marcia lives on one of the 101 lakes of Steuben County. She loves to spend a day fishing, swimming, and grilling with her family before having an evening bonfire complete with good music. She also enjoys cake decorating, NASCAR, and bowling, and hopes to bowl a perfect 300 game someday. Marcia has three children and one grandson, and loves being a mother and grandmother to them.

Favorite Messenger stationery series: Bridge of Faith

Chris Franks 2018

Chris Franks

Chris Franks grew up in Fort Recovery, Ohio, but now lives in Auburn, Indiana where she has spent the past 17 years working at Messenger. She and her husband have been married for 26 years. They have two daughters together.

Favorite Messenger stationery series: Serenity

Dee Heck

Dee Heck

Sherri Burney 2017

Sherri Lechleidner

Sherri grew up right here in Auburn, Indiana. She is married and has two children and one grandson. Her favorite vacation destination is Jamaica.

Deanna Pomeroy

Deanna Pomeroy

Deanna lives in Auburn with her husband and their two boys. She enjoys scrapbooking, country music, family time, watching her kids in sporting events, and she loves to go on cruises. For inspiration she looks to her mom’s kind heart and willingness to help others, and her dad’s devotion to family and hard work ethic. Deanna has always had an interest in psychology, and has an Associate’s Degree in psychology. As part of Messenger’s customer service team, she enjoys building relationships with customers and going the extra mile to make their experience great.

Kassidy Rush

Kassidy Rush

Kassidy has worked at Messenger since 2013, but is a recent addition to the customer service team. She is married and has a daughter and step-son, and feels that being a mother is her greatest achievement. When she was younger, she was interested in a career in the medical field, and was even certified as an STNA and Phlebotomist. In the summer, Kassidy enjoys fishing and kayaking. During the colder months she spends time watching Disney movies with the kids, though one winter she braved the cold to go white-water rafting while there was snow on the ground. Her favorite place to vacation is Gatlinburg, Tennessee, or anywhere with a beach.

Favorite Messenger stationery series: Endless Grace

Susan Shepherd 2018

Susan Shepherd

Susan has an Associate’s Degree in Business, a Bachelor’s Degree in Communications, and has been working for Messenger for three years. She lives in Auburn with her husband of 10 years and their three children. In her spare time, Susan enjoys cooking and baking.

Favorite Messenger stationery series: Autumn Passage

Diana Willibey 2017

Diana Willibey

Diana has been married for 27 years. She has two daughters, who she calls her greatest inspiration. Her husband and children are important to her, and she thinks of her family as her greatest achievement in life. Given the choice between going to the Super Bowl or seeing a Broadway show, Diana would pick the Super Bowl. Her favorite vacation spot is the Dominican Republic.

Favorite Messenger stationery series: The Beach

Sabrina Camp 2018

Sabrina Camp, Product Development Coordinator

Sabrina grew up as a “military brat” in Germany before living in Texas, then Indiana. She says she didn’t really choose her profession, but loves product development. Her favorite part of her job is hearing feedback from families and knowing that Messenger’s products helped provide comfort during a time of loss. Outside of work, she loves horseback riding and being out in nature. She doesn’t have a favorite vacation destination because she enjoys visiting different places. Sabrina and her husband have one son.

Favorite Messenger stationery series: Beyond the Meadow

Mary Rudnick 2017

Mary Rudnick, Product Development Specialist

Mary lives in Kendallville, Indiana, where she enjoys crafting in her spare time, creating many different handmade items and gifts. She loves the wintertime and snow. Her ideal day would be spent crafting while snow falls outside. Given the choice between attending the Super Bowl or a Broadway show, she would choose Broadway. Mary has a son and daughter-in-law.

Favorite Messenger stationery series: Heaven’s Embrace

Lesia Morton 2018

Lesia Morton, Calendar Coordinator

Lesia has been married for over 30 years, and she and her husband have two daughters and three grandchildren. She loves spending time with her grandkids, talking to her children, and making memories with family wherever they are together. Outside of work Lesia also enjoys gardening, being outdoors, and learning new things. Her favorite subjects in school were math and music. When she was younger, she wanted to be either a nurse or a flight attendant, and still says she would enjoy learning to fly a plane. Lesia believes it’s important to live in the moment and not take anything for granted, because life is so short!

Favorite Messenger stationery series: Go Rest High

Kayleen Leonard

Kayleen Leonard, Receptionist

Kayleen is the first face you see when you come into Messenger’s lobby, and the first voice to greet you on the phone. She enjoys interacting with everyone who visits or calls. Outside of work, Kayleen enjoys gardening, listening to music, and spending time with others. When she travels, she doesn’t have a favorite place; she just enjoys being with loved ones and experiencing God’s amazing creation. When she was younger, Kayleen wanted to be a flight attendant, but now says her current career was just “meant to be.” She looks forward to bringing joy to others and experiencing each new day. She has been with Messenger for almost 30 years, and still enjoys coming to work every day.

Favorite Messenger stationery series: Botanical Butterfly